Privacy Policy

VTXRM – SOFTWARE FACTORY LDA.

Privacy Policy

VTXRM respects your privacy. This Privacy Policy describes who we are, with which purpose we can use your data, how we handle the data, with whom we share it, for how long we keep it, and also how to contact us and to practice your rights.

Who are we?

Your data will be handled by VTXRM – SOFTWARE FACTORY LDA., legal person n. 510480209, headquarters in Avenida Prof. Dr. Cavaco Silva, Edifícios Qualidade, Bloco B3, 1º andar, 2740 – 296 Porto Salvo, telephone number +(351) 210 497 779, henceforth “VTXRM”.
VTXRM is responsible for the handling of personal data in accordance to the Data Protection Regulation.

Why do we handle your personal data?

VTXRM will only handle your personal data:

For contract compliance purposes, for example, related to maintenance and support contracts, or contracts related to our suppliers; and in pursuit of a legitimate interest, such as:

• Development and maintenance of our website
• Technical assistance
• Fraud prevention and detection
• Ensure network and information security
• Service and information delivery

With your consent to handle your personal data for specific explicit and legitimate purposes; and if necessary, to comply with legal obligations that apply to this data.

For what do we handle your personal data for?

When you fill in the available forms on our website, your personal data (name, email, telephone number, or address) are collected by VTXRM and handled in a way to answer your questions and requests, or to provide information. If you register for one of our events, some of your personal data can be shared with organizations related to the actual event and/or with other participants. By providing your contacts, VTXRM may contact you for marketing reasons related with its services, as long as you have consented to handle your personal data for this effect. If you consent, you will receive marketing communication via email. You may, at any moment, object to this data handling.

Your consent is essential for VTXRM to handle your personal data for specific purposes; in the meantime, if you choose not to consent, your visit to our webpage will not be affected.

For how long do we store your personal data?

Our policy consists in storing data for the necessary period of time to fulfill the purposes for which they were initially collected. However, in certain cases we may store data for longer periods, in particular when the Law enforces it.

What are my rights?

At any moment you may:

1. Request access to your personal data
   As holder of your personal data, you have the right to know if your data is being handled or not, and if it’s the case, to access your personal data and information covered by Law.

2. Request a correction of the data in case it’s inaccurate or uncomplete
   As holder of your personal data, you have the right to inform VTXRM to correct inaccurate or uncomplete data without unjustified delay. 

3. Request that your personal data is eliminated
   As holder of your personal data, you have the right to request VTXRM to eliminate your data without unjustified delay, who will have the obligation to erase all personal data, without unjustified delay, when one of the following reasons apply:

1. The personal data is not necessary anymore for the purpose that initially motivated its collection or handling
2. You have removed the consent for data handling (in the cases that the handling is based on consent) and there is no other reason for the referred handling
3. You object to the handling and there are no prevailing legitimate interests that justify the handling

4. Request limitation in personal data handling
   As holder of your personal data, you have the right to request VTXRM limitation while handling your data, if one of the following situations applies:

1. Contest the accuracy of the personal data during the period that permits VTXRM to verify its accuracy
2. The data handling is legitimate and the owner of the data denies eliminating the personal data, and requesting, in return, limitation in its use
3. VTXRM does not need the personal data anymore, but this data is required by the owner for declaration purposes, exercise or defense of a right in a judicial process
4. If the data handling has been denied, until legitimate reasons have been verified by the responsible for data handling, the owner’s data prevails

5. Refusing the handling of your personal data
   In cases where data handling is done for the purpose of legitimate interests maintained by VTXRM; or the handling of data is done for direct marketing purposes; or profile definition can, at any moment, deny the handling of your personal data

6. You have the right to remove your personal data, if the handling depends on your consent
   The owner of the data has the right to remove the consent at any time, if the consent is legally necessary for data handling, although that right doesn’t compromise the lawfulness of the handling done based on previous consent nor subsequent handling of the same data, based on another legal basis, such as the compliance of the contract or of the legal obligation that VTXRM is subjected to.

If you intend to exercise any of your rights, you should contact us in written, by email to geral@vtxrm.com (Commercial) or by letter, sent to Avenida Prof. Dr. Cavaco Silva, Edifícios Qualidade, Bloco B3, 1º andar, 2740 – 296 Porto Salvo.

Your requests are handled with special care to ensure the effectiveness of your rights. It may be necessary for you to prove your identity to ensure that your personal data is only shared as you being the owner.

Bear in mind that, in certain cases (for example, due to legal requirements), your request may not be immediately satisfied.
Anyway, you will be informed of the measures taken within 1 month from the moment your request is placed.
You have the right to complaint to the National Data Protection Commission.

Security and Confidentiality

We dedicate ourselves in maintaining data secured by applying security measures, and to ensure personal data protection and to prevent access to non-authorized people.

We submit our systems and security policies to periodical analysis in order to guarantee that data is secured and protected. However, transition of information via the internet is not completely secure and we cannot guarantee total security of the information transmitted via our website.

We respect the confidentiality of your personal data. Therefore, we do not sell, distribute or commercially provide your information to third parties. VTXRM compromises in maintaining your data confidential according to this Privacy Policy and applied legislation.

Do you have any questions?

If you still have any questions related to data handling, or intend to exercise your rights, please contact us:

E-mail: geral@vtxrm.com
Address: Avenida Prof. Dr. Cavaco Silva, Edifícios Qualidade, Bloco B3, 1º andar, 2740 – 296 Porto Salvo.

Please consider that VTXRM will occasionally update this Privacy Policy. To maintain updated, please review this document periodically.